We want the Service to be useful to you. If something went wrong, write to us and we will do our best to resolve the issue. Refunds are made to the same payment method that was used for the purchase and in the same currency: through the lava.top platform for purchases in US dollars and euros, and through the payment service YooKassa for purchases in Russian rubles. This Policy is an integral part of the public offer (Terms of Service) and takes into account the Russian Federation Law "On Protection of Consumer Rights."
2.1. You can request a refund for the unused portion of additionally purchased minutes within 14 days of the date of purchase.
2.2. The refund amount is calculated in proportion to the unused balance of minutes at the time of your request.
3.1. You can cancel a subscription at any time — it will not renew for the next period, and your access will remain until the end of the paid period.
3.2. A refund for a paid subscription period that has already started is made taking into account the volume of minutes actually used.
Write to support@luviomic.com from your account's email address and state the date and amount of the purchase. We will review your request within 10 business days. The time it takes for the funds to be credited depends on your bank and on the payment service (lava.top or YooKassa). If the currency of your card differs from the payment currency, the amount credited may differ because of your bank's exchange rate.
Trial (free) minutes are non-refundable and cannot be exchanged for money.